退换货与退款政策 / Returns & Refunds Policy

1. Scope

This policy applies to transactions initiated through lunmont.asia and concluded with Yiwu Cenova Import and Export Co., Ltd. (Unified Social Credit Code 91330782MAK7FM3R1M). Placing an order constitutes acceptance of this policy.

2. Products & trade model

We primarily wholesale and export hair accessories and other fashion accessories to business buyers. Most items are produced or allocated to order and subject to a minimum order quantity (MOQ). Prices shown are ex-factory wholesale reference prices in CNY; the final price is confirmed by a written quotation or contract.

3. Return & exchange conditions

We stand behind our quality and accept returns/exchanges only in these cases:

• Claim raised within 7 business days of receipt, for factory defects (e.g. breakage, de-bonding, obvious color deviation);
• Clear photos or video of the defect are provided as evidence;
• Items are unused, with original packaging and tags intact.

Non-quality returns (e.g. wrong style chosen, change of mind) are by mutual agreement only; unconditional returns are generally not offered.

4. Refund process

For confirmed quality issues we offer replacement, exchange or refund. Where a refund applies, it is returned via the original payment channel (or credited to a future order) within 5–10 business days after confirmation. The refund covers only the confirmed defective quantity and amount agreed by both parties.

5. Exclusions

• Items customized or personalized to the buyer's specification;
• Goods that have been opened, used, or damaged by the buyer, or are not in re-sellable condition;
• Loss or damage arising from the buyer's own storage or shipping (not carried by us);
• Quality claims raised after the 7-business-day window.

6. Shipping, tax & customs

Return shipping is borne by the responsible party: by us for quality issues, by the buyer otherwise. For cross-border orders, import duties, VAT and customs clearance costs are normally borne by the buyer, subject to the destination country's rules.

7. Disputes & contact

For any dispute about this policy or an order, please contact us below first; we will respond and seek a resolution within 15 business days. If no settlement is reached, the matter shall be submitted to the people's court with jurisdiction at our location (Yiwu, Zhejiang, China).